She's probably used to being able to bully other businesses this way. You're fortunate enough to work in a place where you didn't have to give in, that just teaches them to ask for more. It's sad that it's often the bad customers who get what they want and not the good ones. I think I would also be amused when her daughter (who is likely nearly as bad) ends up at Shady Grove Hospital.
She sounds like she was looney enough that your real patient probably took what she had to say with a grain of salt.
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She sounds like she was looney enough that your real patient probably took what she had to say with a grain of salt.